Scam calls and texts
Scammers use calls and texts to try to get money or personal details by pretending to be someone you trust. This page explains what to look out for, how to report a scam to us, and where to get help.
What scam calls and texts look like
Scammers often pretend to be a bank, a government agency, a delivery company, a family member or a business you use, including Spriggy. Common signs include:
- a message saying something is urgent, such as a frozen account, a missed delivery or a fine to pay today
- a link asking you to log in, pay or "verify" your details
- a request for a one-time code, password, PIN or card details
- a text from someone claiming to be a family member with a new number who needs money
- a call from a number you don't know, or a missed call from overseas asking you to call back
- a text labelled "Unverified" (see "SMS Sender ID Register" below)
How Spriggy Mobile contacts you
- Our texts show SPRIGGY as the sender.
- We may sometimes call you, for example if you've asked us to. Our calls don't come from a fixed number and won't show as Spriggy. If you're not sure a call is from us, hang up and contact us through in-app chat.
- We'll never contact you out of the blue and ask for a one-time code, your password or your card details.
- If a message claims to be from us and you're not sure, don't tap any links. Open the Spriggy app and contact us through in-app chat.
SMS Sender ID Register
Some businesses send texts with a name instead of a phone number, for example "SPRIGGY". That name is called a sender ID.
Since 1 July 2026, businesses in Australia must register their sender IDs on the SMS Sender ID Register. The Australian Communications and Media Authority (ACMA) runs the Register. Its purpose is to make it harder for scammers to pretend to be a business you know.
What you'll see on your Spriggy Mobile service
| If a text uses | What happens |
|---|---|
| A registered sender ID | The text arrives showing the sender's name as usual. |
| A sender ID that isn't registered | The name is replaced with "Unverified" before the text reaches you. Unverified texts may be grouped together in one thread on your phone. |
What this means for you
- Take care with any text labelled "Unverified". It may be a scam, or it may be from a real business that hasn't registered yet. Don't tap links, call numbers in it, or reply with personal details.
- To check if an Unverified text is real, contact the business using details from its official website or app, not the text.
- A registered name lowers the risk, but it doesn't guarantee a text is safe. Scammers can still send texts from ordinary phone numbers.
Find out more on the ACMA website.
Keeping your child safe
Children and teens are targeted by scammers too. It helps to talk with your child about:
- never sharing codes, passwords or personal details by text or phone
- not tapping links in unexpected texts, including ones labelled "Unverified"
- coming to you if a message or call feels wrong, or asks them to keep a secret
How to report a scam to us
If you've received a scam call or text on a Spriggy Mobile service, tell us so we can look into it:
- in-app chat in the Spriggy app, or
- email complaints@spriggy.com.au
Please include the number or sender name, the date and time, and a screenshot if you have one. Don't forward links from the scam message.
Our team is available 9am–5pm, 7 days, and 10am–4pm on NSW public holidays (AEST/AEDT).
You can also report scams to Scamwatch, run by the Australian Competition and Consumer Commission (ACCC).
If you think you've been scammed
- If you've shared bank or card details, or sent money, contact your bank straight away.
- If you've shared your Spriggy login details, or think someone has tried to move your child's number to another provider, contact us through in-app chat straight away. See how we check identity.
- Report cybercrime to ReportCyber.
- If you're being threatened or are in danger, call 000.